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Organizational Report for:

The PSAC will be analyzing the results of the survey to ensure that we understand what PSAC members are saying about their work lives. We will use those results to help represent members in Collective Bargaining and in other areas of engagement with the employer. The Union fully expects to be involved with the government in addressing the issues raised in the survey, as part of its responsibility towards its members.

Public Service Alliance of Canada (PSAC)

Table of Contents

  1. My Job World
  2. Communication with my Immediate Supervisor
  3. My Work Unit
  4. My Skills and Careers
  5. Harassment and Discrimination
  6. Staffing
  7. Service to Clients
  8. My Organization (Department or Agency)
  9. Labour Management Relations
  10. General Information

NOTE:
Due to rounding, percentages may not add to 100.
 


My Job World

Top
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 1. I have the materials and equipment I need to do my job.
Public Service of Canada 31 56 8 4 0 0 105839
Union 31 56 9 4 0 0 63850
Union (2002) 32 58 8 2 0 0 57645
 

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Public Service of Canada 65 28 4 1 1 1 106068
Union 65 28 3 1 1 1 63990
Union (2002) 66 27 4 2 1 1 57783
 

Question 3. When I prepare written materials, including electronic mail, I feel free to use the official language of my choice.
Public Service of Canada 59 27 8 4 0 2 106047
Union 61 26 7 3 0 2 63985
Union (2002) 64 24 6 3 0 2 57752
 

Question 4. I am familiar with the provisions of my collective agreement.
Public Service of Canada 23 56 12 3 2 4 105874
Union 24 58 12 3 2 1 63880
Union (2002) 23 57 13 3 3 1 57573
 

Question 5. I am classified fairly (my current group and level) compared with others doing similar work in my organization or elsewhere in the Public Service.
Public Service of Canada 18 34 19 24 4 0 105858
Union 15 32 21 28 4 0 63868
Union (2002) 14 32 21 28 5 0 57644
 
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 6. I feel pressured by others to work more than my regular hours.
Public Service of Canada 7 15 33 38 1 6 105927
Union 6 13 32 41 1 7 63898
Union (2002) 7 14 32 39 1 8 57639
 

Question 7. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Public Service of Canada 29 32 13 14 2 9 106012
Union 33 33 11 12 2 9 63968
Union (2002) 34 33 12 11 2 8 57707
 

Question 8. I am satisfied with my current work arrangement (e.g., regular hours, telework, compressed work week).
Public Service of Canada 43 44 7 5 0 0 105875
Union 45 42 7 5 0 0 63881
Union (2002) 44 44 7 4 0 0 57654
 
 
  Yes
(%)		No
(%)		 Total
Responses

Question 9a. Do you currently work according to any of the following alternate working arrangements? Compressed work week
Public Service of Canada 20 80 102074
Union 22 78 61353
Union (2002) 21 79 55632
 

Question 9b. Do you currently work according to any of the following alternate working arrangements? Flexible work schedule

Public Service of Canada 30 70 99911
Union 29 71 59725
Union (2002) 32 68 54634
 

Question 9c. Do you currently work according to any of the following alternate working arrangements? Telework
Public Service of Canada 5 95 97686
Union 4 96 58142
Union (2002) 4 96 53286
 

Question 9d. Do you currently work according to any of the following alternate working arrangements? Job sharing
Public Service of Canada 1 99 97205
Union 2 98 57920
Union (2002) 2 98 53212
 

Question 9e. Do you currently work according to any of the following alternate working arrangements? Income averaging
Public Service of Canada 4 96 97476
Union 5 95 58095
Union (2002) 4 96 53185
 
 
  Always
(%)		Often
(%)		Sometimes
(%)		Rarely
or
Never
(%)		Don't
Know
(%)		Not applicable
(%)		 Total
Responses

Question 12a. I feel that the quality of my work suffers because of constantly changing priorities
Public Service of Canada 12 28 39 19 1 2 105511
Union 12 27 38 20 1 2 63574
Union (2002) 10 27 39 20 1 3 57461
 

Question 12b. I feel that the quality of my work suffers because of lack of stability in the organization
Public Service of Canada 15 26 32 24 1 2 105480
Union 15 26 32 23 1 3 63560
Union (2002) 12 24 34 26 2 3 57419
 

Question 12c. I feel that the quality of my work suffers because of too many approval stages
Public Service of Canada 15 24 33 22 2 4 105420
Union 15 24 32 23 2 4 63497
Union (2002) 12 23 33 26 2 5 57348
 

Question 12d. I feel that the quality of my work suffers because of unreasonable deadlines
Public Service of Canada 9 21 37 29 1 3 105460
Union 8 19 36 32 1 4 63524
Union (2002) 7 19 37 32 1 4 57386
 

Question 12e. I feel that the quality of my work suffers because of having to do the same or more work, but with fewer resources
Public Service of Canada 17 26 30 22 1 3 105566
Union 17 25 30 23 1 4 63623
Union (2002) 16 25 30 24 1 4 57459
 
 
  Always
(%)		Often
(%)		Sometimes
(%)		Rarely
or
Never
(%)		Don't
Know
(%)		Not applicable
(%)		 Total
Responses

Question 13. I can complete my assigned workload during my regular working hours.
Public Service of Canada 16 43 25 15 0 1 106049
Union 18 43 25 13 0 1 63977
Union (2002) 16 42 26 15 0 1 57727
 

Question 14. I can balance my personal, family and work needs in my current job.
Public Service of Canada 26 43 24 7 0 0 106110
Union 29 43 22 6 0 1 64018
Union (2002) 28 42 23 6 0 1 57719
 

Question 15. In the past year, I was compensated for the overtime worked (in money or in leave).
Public Service of Canada 37 13 13 16 0 21 106071
Union 42 12 11 12 0 22 63983
Union (2002) 41 13 13 12 0 20 57706
 

Question 16. I am encouraged to be innovative or to take initiative in my work.
Public Service of Canada 24 32 26 17 1 1 106097
Union 23 30 27 18 1 1 64002
Union (2002) 25 32 26 16 0 1 57709
 

Question 17. The training offered by the Agency is available in the official language of my choice.
Public Service of Canada 65 18 6 3 4 3 106079
Union 67 16 6 3 4 3 63995
Union (2002) 68 15 6 4 4 3 57730
 
 
  Always
(%)		Often
(%)		Sometimes
(%)		Rarely
or
Never
(%)		Don't
Know
(%)		Not applicable
(%)		 Total
Responses

Question 18. I have a say in decisions and actions that have an impact on my work.
Public Service of Canada 11 31 36 22 1 1 106112
Union 10 28 37 24 1 1 64023
Union (2002) 11 30 37 21 1 1 57730

 


Communication with my Immediate Supervisor


Your immediate supervisor is the person who evaluates your work performance.
Top
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 19. I receive useful feedback from my immediate supervisor on my job performance.
Public Service of Canada 21 48 18 10 1 1 106031
Union 22 48 18 11 1 1 63971
Union (2002) 21 47 18 11 1 1 57663
 

Question 20. I can count on my immediate supervisor to keep his or her promises.
Public Service of Canada 29 48 11 7 4 1 106021
Union 29 48 11 7 4 1 63970
Union (2002) 29 48 11 7 4 1 57656
 

Question 21. I get adequate recognition from my immediate supervisor when I do a good job.
Public Service of Canada 28 44 16 9 2 0 105986
Union 28 44 16 10 2 1 63944
Union (2002) 27 44 17 10 2 1 57585
 

Question 22. My immediate supervisor keeps me informed about the issues affecting my work.
Public Service of Canada 25 48 16 9 1 0 106025
Union 25 48 17 9 1 0 63968
Union (2002) 25 48 17 9 1 0 57535
 

Question 23. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Public Service of Canada 74 16 3 3 0 4 106157
Union 75 15 3 3 1 4 64071
Union (2002) 75 15 3 3 0 4 57727
 
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 24. My immediate supervisor and I discuss the results I am expected to achieve.
Public Service of Canada 24 45 20 9 1 1 105953
Union 24 44 19 10 1 2 63943
Union (2002) 22 44 20 10 1 2 57669
 

Question 25. I feel that I can disagree with my immediate supervisor on work-related issues without fear of reprisal.
Public Service of Canada 33 43 12 8 3 1 106071
Union 31 44 12 9 3 1 64007
Union (2002) 31 44 12 9 3 1 57669
 

Question 26. My immediate supervisor assesses my work against identified goals and objectives.
Public Service of Canada 22 42 17 9 8 2 105919
Union 22 41 16 9 9 2 63908
Union (2002) 20 41 17 10 9 3 57542
 

Question 27. If I were to suggest ways to improve how we do things, my immediate supervisor would take them seriously.
Public Service of Canada 34 42 12 7 4 0 106035
Union 33 42 13 7 4 0 63996
Union (2002) 34 43 12 6 4 0 57648
 

Question 28. My immediate supervisor distributes the work fairly.
Public Service of Canada 25 45 13 8 4 5 105947
Union 25 44 13 8 4 5 63922
Union (2002) 24 45 13 8 3 6 57624
 
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed work weeks, telework).
Public Service of Canada 35 34 8 7 7 8 106004
Union 35 34 8 8 7 9 63968
Union (2002) 35 34 9 7 7 9 57620
 

Question 30. My immediate supervisor helps me determine my learning needs.
Public Service of Canada 16 37 24 14 4 5 105881
Union 17 37 23 14 4 5 63890
Union (2002) 16 37 23 14 4 5 57559
 
 
  One Supervisor
(%)		Two Supervisors
(%)		Three or more Supervisors
(%)		 Total
Responses

Question 31. In your current job, how many supervisors have you had in the last three years?
Public Service of Canada 39 29 31 105093
Union 39 28 33 63400
Union (2002) 44 30 26 57376

 


My Work Unit


Your work unit includes you, your immediate supervisor and your colleagues.
Top
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 33. I am proud of the work carried out in my work unit.
Public Service of Canada 41 49 7 2 1 0 106110
Union 40 50 7 2 1 0 64038
Union (2002) 42 49 6 2 1 0 57749
 

Question 34. In my work unit, we work cooperatively as a team.
Public Service of Canada 34 47 12 5 0 1 106155
Union 33 47 12 5 0 1 64067
Union (2002) 34 47 12 5 0 1 57758
 

Question 35. In my work unit, we learn from our mistakes and do what it takes to correct them.
Public Service of Canada 34 50 10 3 2 1 106138
Union 35 50 10 3 2 1 64062
Union (2002) 36 50 9 3 1 1 57731
 

Question 36. My work unit periodically takes time out to rethink the way it does business.
Public Service of Canada 17 44 24 9 3 2 106090
Union 17 44 24 9 4 2 64024
Union (2002) 18 46 22 8 3 2 57685
 

Question 37. I am satisfied with the way in which informal complaints on workplace issues are resolved in my work unit.
Public Service of Canada 15 41 19 12 10 4 106022
Union 15 41 20 13 9 3 63985
Union (2002) 15 43 20 12 7 3 57672
 
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 38. During meetings in my work unit, I feel free to use the official language of my choice.
Public Service of Canada 65 20 5 4 1 5 106149
Union 67 19 4 4 1 6 64067
Union (2002) 68 18 5 4 1 6 57736
 

Question 39. In my work unit, every individual, regardless of race, colour, gender or disability would be/is accepted as an equal member of the team.
Public Service of Canada 65 25 4 4 1 1 106147
Union 63 26 5 4 1 1 64065
Union (2002) 63 26 5 4 1 1 57731
 

Question 40. During the past 3 years, staff turnover has been a significant problem in my work unit.
Public Service of Canada 23 23 25 18 6 6 106048
Union 23 23 23 17 6 7 63990
Union (2002) 22 23 23 18 6 7 57641

 


My Skills and Careers

Top
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 41. I get the training I need to do my job.
Public Service of Canada 20 53 17 8 1 1 106169
Union 21 53 17 7 1 1 64079
Union (2002) 22 54 16 7 1 1 57780
 

Question 42. I am able to get on-the-job coaching to help me improve the way I do my work.
Public Service of Canada 18 42 24 10 3 4 106109
Union 19 43 23 9 3 4 64049
Union (2002) 21 44 22 8 2 3 57715
 

Question 43. I have opportunities to develop and apply the skills I need to enhance my career.
Public Service of Canada 17 45 23 11 2 2 106097
Union 17 43 24 12 2 2 64031
Union (2002) 18 45 23 10 2 2 57693
 

Question 44. My immediate supervisor does a good job of helping me develop my career.
Public Service of Canada 15 35 26 15 4 5 106048
Union 15 35 26 15 4 5 63998
Union (2002) 15 35 26 15 4 5 57679
 

Question 45. My department (agency) does a good job of supporting employee career development.
Public Service of Canada 13 38 24 16 6 1 106078
Union 13 37 24 17 7 1 64013
Union (2002) 15 39 23 14 6 1 57701
 
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 46. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Public Service of Canada 12 33 27 23 4 3 105907
Union 10 31 27 24 4 3 63922
Union (2002) 12 34 26 22 4 3 57689
 

Question 47. I believe I have opportunities for promotion within the Public Service, given my education, skills and experience.
Public Service of Canada 14 39 23 16 6 2 105831
Union 13 39 24 17 6 2 63865
Union (2002) 14 41 23 15 6 2 57632
 

Question 48. I would be reluctant to ask for a developmental opportunity (secondment, new project, etc).
Public Service of Canada 8 24 35 25 5 3 105561
Union 8 26 33 24 5 4 63656
Union (2002) 8 26 33 23 6 4 57435
 
 
  Yes
(%)		No
(%)		 Total
Responses

Question 49. Did you request a developmental assignment (such as secondment or new project) in the last three years?
Public Service of Canada 28 72 105527
Union 28 72 63661
Union (2002) 27 73 57277
 

Question 50. In the last three years, were you denied a developmental assignment?
* Results reflect those who requested a developmental assignment (Q49)
Public Service of Canada 44 56 26043
Union 47 53 15890
Union (2002) 43 57 12720
 

Question 51. Were you given a reasonable explanation or justification for the denial of the assignment?
* Results reflect those who were denied a developmental assignment (Q50)
Public Service of Canada 22 78 11439
Union 22 78 7377
Union (2002) 22 78 5387
 
 
  Not at all
(%)		Minimally
(%)		Moderately
(%)		Significantly
(%)		Don't know
(%)		Not applicable
(%)		 Total
Responses

Question 52. Overall, I am satisfied with my career progress in the Public Service.
Public Service of Canada 8 14 45 30 1 2 105550
Union 9 15 46 28 1 2 63687
Union (2002) 9 15 44 28 1 2 57460
 

Question 53a. To what extent, if at all, have any of the following adversely affected your career progress in the Public Service over the last three years? Conflict between work and family or personal obligations
Public Service of Canada 43 26 17 9 0 5 104983
Union 45 24 15 8 1 6 63288
Union (2002) 45 23 15 10 1 7 57148
 

Question 53b. To what extent, if at all, have any of the following adversely affected your career progress in the Public Service over the last three years? Lack of access to language training in my second official language
Public Service of Canada 53 13 9 12 1 11 105114
Union 55 12 8 11 1 12 63353
Union (2002) 58 12 7 8 1 13 57216
 

Question 53c. To what extent, if at all, have any of the following adversely affected your career progress in the Public Service over the last three years? Lack of access to learning opportunities
Public Service of Canada 32 28 21 13 1 4 105108
Union 31 27 22 14 1 4 63353
Union (2002) 32 26 21 14 1 5 57126
 

Question 53d. To what extent, if at all, have any of the following adversely affected your career progress in the Public Service over the last three years? Lack of access to developmental assignments
Public Service of Canada 27 22 21 20 3 6 105137
Union 26 21 22 22 3 6 63389
Union (2002) 27 20 21 21 3 7 57144
 
 
  Not at all
(%)		Minimally
(%)		Moderately
(%)		Significantly
(%)		Don't know
(%)		Not applicable
(%)		 Total
Responses

Question 53e. To what extent, if at all, have any of the following adversely affected your career progress in the Public Service over the last three years? Lack of information about job opportunities
Public Service of Canada 31 27 21 16 1 4 105130
Union 29 26 22 17 1 4 63396
Union (2002) 30 25 21 18 1 4 57190
 

Question 53f. To what extent, if at all, have any of the following adversely affected your career progress in the Public Service over the last three years? Restriction in the area of competitions
Public Service of Canada 24 18 19 31 3 5 104954
Union 22 18 19 34 3 5 63276
Union (2002) 24 18 19 30 3 5 57036
 

Question 53g. To what extent, if at all, have any of the following adversely affected your career progress in the Public Service over the last three years? Level of education
Public Service of Canada 49 23 14 8 2 4 105061
Union 42 24 17 10 2 5 63325
Union (2002) 40 24 19 10 2 5 57121
 

Question 53h. To what extent, if at all, have any of the following adversely affected your career progress in the Public Service over the last three years? Discrimination
Public Service of Canada 68 10 6 6 4 7 104011
Union 66 10 6 6 4 8 62588
Union (2002) 67 9 6 6 4 8 56421

 


Harassment and Discrimination


Harassment is any improper conduct by an individual, that is directed at and offensive to another person or persons in the workplace, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises any objectionable act, comment or display that demeans, belittles, or causes personal humiliation or embarrassment, and any act of intimidation or threat. It includes harassment within the meaning of the Canadian Human Rights Act.

Discrimination means to treat someone differently or unfairly because of a personal characteristic or distinction which, whether intentional or not, has an effect which imposes disadvantages not imposed upon others or which withholds or limits access to other members of society. There are eleven prohibited grounds under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, mental or physical disability and pardoned conviction. (Treasury Board Secretariat Policy and Discrimination)
Top
 
  Yes
(%)		No
(%)		 Total
Responses

Question 54. In the past two years, have you been the victim of harassment on the job?
Public Service of Canada 22 78 105486
Union 23 77 63620
Union (2002) 22 78 57407
 
 
  Never
(%)		Once or twice
(%)		More than twice
(%)		Not Applicable
(%)		 Total
Responses

Question 55a. From whom did you experience harassment on the job? Co-workers
* Results reflect those who answered 'yes' to Q54. Respondents could identify more than one source.
Public Service of Canada 32 31 35 3 20645
Union 30 31 37 3 13236
Union (2002) 30 31 36 3 11519
 

Question 55b. From whom did you experience harassment on the job? Individuals with authority over me
* Results reflect those who answered 'yes' to Q54. Respondents could identify more than one source.
Public Service of Canada 23 30 45 2 21192
Union 23 30 44 3 13510
Union (2002) 24 29 44 2 11816
 

Question 55c. From whom did you experience harassment on the job? Individuals working for me
* Results reflect those who answered 'yes' to Q54. Respondents could identify more than one source.
Public Service of Canada 49 8 8 36 19936
Union 46 7 7 40 12732
Union (2002) 47 7 7 39 11053
 

Question 55d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g. detainees)
* Results reflect those who answered 'yes' to Q54. Respondents could identify more than one source.
Public Service of Canada 36 3 7 53 19899
Union 37 3 3 57 12695
Union (2002) 37 3 4 57 11030
 

Question 55e. From whom did you experience harassment on the job? Individuals from other departments or agencies
* Results reflect those who answered 'yes' to Q54. Respondents could identify more than one source.
Public Service of Canada 58 11 6 26 19982
Union 56 10 6 28 12778
Union (2002) 55 12 6 27 11115
 
 
  Never
(%)		Once or twice
(%)		More than twice
(%)		Not Applicable
(%)		 Total
Responses

Question 55f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
* Results reflect those who answered 'yes' to Q54. Respondents could identify more than one source.
Public Service of Canada 50 14 13 22 20172
Union 46 16 16 23 12940
Union (2002) 46 17 15 22 11218
 
 
  Yes
(%)		No
(%)		 Total
Responses

Question 56. In the past two years, have you been the victim of physical violence on the job?
Public Service of Canada 2 98 104582
Union 2 98 63167
Union (2002) 1 99 57073
 

Question 57a. From whom did you experience physical violence on the job? Co-workers
* Results reflect those who answered 'yes' to Q56. Respondents could identify more than one source.
Public Service of Canada 21 79 2397
Union 29 71 1083
Union (2002) 31 69 812
 

Question 57b. From whom did you experience physical violence on the job? Individuals with authority over me
* Results reflect those who answered 'yes' to Q56. Respondents could identify more than one source.
Public Service of Canada 14 86 2397
Union 16 84 1083
Union (2002) 18 82 812
 

Question 57c. From whom did you experience physical violence on the job? Individuals working for me
* Results reflect those who answered 'yes' to Q56. Respondents could identify more than one source.
Public Service of Canada 5 95 2397
Union 5 95 1083
Union (2002) 4 96 812
 

Question 57d. From whom did you experience physical violence on the job? Individuals for whom I have a custodial responsibility (e.g. detainees)
* Results reflect those who answered 'yes' to Q56. Respondents could identify more than one source.
Public Service of Canada 59 41 2397
Union 33 67 1083
Union (2002) 31 69 812
 
 
  Yes
(%)		No
(%)		 Total
Responses

Question 57e. From whom did you experience physical violence on the job? Individuals from other departments or agencies
* Results reflect those who answered 'yes' to Q56. Respondents could identify more than one source.
Public Service of Canada 4 96 2397
Union 5 95 1083
Union (2002) 6 94 812
 

Question 57f. From whom did you experience physical violence on the job? Members of the public (individuals or organizations)
* Results reflect those who answered 'yes' to Q56. Respondents could identify more than one source.
Public Service of Canada 26 74 2397
Union 44 56 1083
Union (2002) 28 72 812
 
 
  Never
(%)		Once or twice
(%)		More than twice
(%)		 Total
Responses

Question 58. In the past two years, have you been the victim of discrimination on the job?
Public Service of Canada 83 11 6 105450
Union 83 11 6 63641
Union (2002) 83 11 6 57413
 
 
  Yes
(%)		No
(%)		 Total
Responses

Question 59a. From whom did you experience discrimination on the job? Co-workers

* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one source.
Public Service of Canada 38 62 18108
Union 40 60 11031
Union (2002) 36 64 9580
 

Question 59b. From whom did you experience discrimination on the job? Individuals with authority over me

* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one source.
Public Service of Canada 78 22 18108
Union 77 23 11031
Union (2002) 72 28 9580
 

Question 59c. From whom did you experience discrimination on the job? Individuals working for me

* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one source.
Public Service of Canada 6 94 18108
Union 5 95 11031
Union (2002) 3 97 9580
 

Question 59d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g. detainees)
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one source.
Public Service of Canada 5 95 18108
Union 3 97 11031
Union (2002) 2 98 9580
 

Question 59e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one source.
Public Service of Canada 13 87 18108
Union 12 88 11031
Union (2002) 9 91 9580
 
 
  Yes
(%)		No
(%)		 Total
Responses

Question 59f. From whom did you experience discrimination on the job? Members of the public

* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one source.
Public Service of Canada 12 88 18108
Union 14 86 11031
Union (2002) 9 91 9580
 

Question 60a. Please indicate the type of discrimination you experienced. Race
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 22 78 16677
Union 21 79 10039
Union (2002) 20 80 8614
 

Question 60b. Please indicate the type of discrimination you experienced. National or ethnic origin
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 23 77 16677
Union 21 79 10039
Union (2002) 18 82 8614
 

Question 60c. Please indicate the type of discrimination you experienced. Colour
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 13 87 16677
Union 12 88 10039
Union (2002) 9 91 8614
 

Question 60d. Please indicate the type of discrimination you experienced. Religion
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 5 95 16677
Union 5 95 10039
Union (2002) 4 96 8614
 
 
  Yes
(%)		No
(%)		 Total
Responses

Question 60e. Please indicate the type of discrimination you experienced. Age
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 32 68 16677
Union 32 68 10039
Union (2002) 33 67 8614
 

Question 60f. Please indicate the type of discrimination you experienced. Sex
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 38 62 16677
Union 35 65 10039
Union (2002) 34 66 8614
 

Question 60g. Please indicate the type of discrimination you experienced. Marital status
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 9 91 16677
Union 9 91 10039
Union (2002) 7 93 8614
 

Question 60h. Please indicate the type of discrimination you experienced. Family status
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 14 86 16677
Union 14 86 10039
Union (2002) 11 89 8614
 

Question 60i. Please indicate the type of discrimination you experienced. Mental or physical disability
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 14 86 16677
Union 16 84 10039
Union (2002) 13 87 8614
 
 
  Yes
(%)		No
(%)		 Total
Responses

Question 60j. Please indicate the type of discrimination you experienced. Pardoned conviction
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 2 98 16677
Union 2 98 10039
Union (2002) 2 98 8614
 

Question 60k. Please indicate the type of discrimination you experienced. Sexual orientation
* Results reflect those who identified once or twice, more than twice in Q58. Respondents could identify more than one type of discrimination.
Public Service of Canada 5 95 16677
Union 5 95 10039
Union (2002) 5 95 8614
 
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 61. I am satisfied with the way in which my work unit responds to matters related to harassment and discrimination.
Public Service of Canada 22 31 10 8 21 10 105765
Union 22 32 10 8 19 9 63864
Union (2002) 24 33 10 7 18 9 57589
 

Question 62. I am satisfied with the way in which my department or agency responds to matters related to harassment and discrimination.
Public Service of Canada 18 32 11 9 26 5 105623
Union 18 33 11 9 24 5 63770
Union (2002) 20 35 11 8 22 5 57484
 

Question 63. My department or agency works hard to create a workplace that prevents harassment and discrimination.
Public Service of Canada 25 40 11 7 15 1 105465
Union 25 40 12 7 14 2 63652
Union (2002) 27 42 11 6 12 2 57454

 


Staffing

Top
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 64. In my work unit, I believe that we hire people who can do the job.
Public Service of Canada 21 55 14 8 2 1 106112
Union 19 55 15 8 2 1 64054
Union (2002) 21 56 14 7 2 1 57779
 

Question 65. In my work unit, the process of selecting a person for a position is done fairly.
Public Service of Canada 20 44 18 12 6 1 106044
Union 18 44 19 13 6 1 64009
Union (2002) 19 45 18 12 6 1 57730
 

Question 66. When I was a candidate in competitions during the past three years, I found that the competitions were run in a fair manner.
Public Service of Canada 13 28 13 10 4 32 106015
Union 13 29 13 10 4 32 63976
Union (2002) 14 29 12 10 4 31 57622
 

Question 67. When I was a candidate in competitions during the past three years, I had the opportunity to demonstrate my capabilities for the position.
Public Service of Canada 15 29 12 8 2 34 105781
Union 14 29 12 8 2 34 63820
Union (2002) 16 29 12 7 2 34 57416
 
 
  None
(%)		One Promotion
(%)		More
than
one
promotion
(%)		 Total
Responses

Question 68. In the past three years, how many promotions have you had?
Public Service of Canada 69 25 6 106051
Union 71 23 5 64038
Union (2002) 65 28 7 57725

 


Service to Clients


Every public service employee delivers goods or provides services to a client. A client could be another public service employee or a member of the Canadian public or other clients outside Canada.
Top
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 72. My work unit has clearly defined client service standards.
Public Service of Canada 24 47 16 5 5 3 105846
Union 27 49 13 4 5 3 63989
Union (2002) 29 48 12 4 5 3 57593
 

Question 73. My work unit regularly applies the client service standards.
Public Service of Canada 22 46 14 5 9 5 105703
Union 25 47 12 4 8 4 63908
Union (2002) 26 48 12 3 7 4 57498
 

Question 74. In my work unit, there are mechanisms in place for linking client feedback or complaints to employees who can act on the information.
Public Service of Canada 17 38 18 7 14 5 105685
Union 18 39 17 7 14 5 63895
Union (2002) 20 41 16 6 12 5 57486
 

Question 75. I have the flexibility to adapt my services to meet my clients' needs.
Public Service of Canada 24 51 12 4 5 5 105686
Union 25 50 12 4 5 5 63894
Union (2002) 26 51 10 3 4 5 57402

 


My Organization (Department or Agency)

Top
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 76. I can clearly explain to others the direction (for example, the vision, values or mission) of my organization.
Public Service of Canada 21 52 17 6 2 1 105863
Union 19 53 17 6 3 2 63980
Union (2002) 21 55 15 5 3 2 57523
 

Question 77. I have good ongoing communication with others in my organization who work on similar projects or issues.
Public Service of Canada 26 54 13 4 1 3 105904
Union 26 54 13 4 1 4 63999
Union (2002) 30 54 9 3 1 3 57591
 

Question 78. I feel that senior management does a good job of sharing information.
Public Service of Canada 10 42 28 17 3 0 105912
Union 11 42 28 16 3 0 64003
Union (2002) 11 44 27 14 2 0 57593
 

Question 79. Senior management actively supports the use of flexible work arrangements (flexible hours, compressed work weeks, telework, etc).
Public Service of Canada 18 40 15 11 12 3 105967
Union 19 40 15 11 12 4 64052
Union (2002) 19 42 15 9 11 4 57589
 

Question 80. Supervisors and senior managers are committed to ensuring occupational health and safety in my workplace.
Public Service of Canada 29 51 9 5 6 0 105996
Union 29 52 9 5 5 0 64068
Union (2002) 29 52 9 4 5 0 57608
 
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 81. If I am faced with a health and safety issue in the workplace, I know where I can go for help in resolving the situation.
Public Service of Canada 33 45 11 5 4 0 106008
Union 35 46 10 5 4 0 64079
Union (2002) 35 46 10 5 4 0 57620
 

Question 82. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Public Service of Canada 25 43 17 8 6 1 105980
Union 25 43 17 8 6 1 64052
Union (2002) 25 43 17 8 6 1 57560
 

Question 83. I feel I can initiate a formal redress process (grievance, right of appeal, health and safety, etc.) without fear of reprisal.
Public Service of Canada 15 34 21 15 12 2 105970
Union 16 36 21 15 11 1 64041
Union (2002) 17 37 21 14 11 1 57533
 

Question 84. I believe that senior management will try to resolve concerns raised in this survey.
Public Service of Canada 12 35 22 18 12 0 105949
Union 12 34 23 18 12 0 64023
Union (2002) 11 39 23 14 12 0 57645
 

Question 85. I believe that senior management has made progress toward resolving the issues raised in the 2002 Public Service Employee Survey.
Public Service of Canada 7 25 19 14 33 2 105803
Union 8 26 19 14 32 2 63925
Union (2002) 8 29 19 11 31 2 57515
 
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 86. I am strongly committed to making my organization successful.
Public Service of Canada 54 41 2 1 1 1 105877
Union 53 42 2 1 1 1 63980
Union (2002) 51 45 2 0 1 1 57539
 

Question 87. Overall, my organization treats me with respect.
Public Service of Canada 33 51 10 5 1 0 105891
Union 32 52 11 5 1 0 63988
Union (2002) 31 53 10 4 1 0 57537
 

Question 88. My organization is a good place to work.
Public Service of Canada 32 50 12 5 1 0 105861
Union 31 51 12 5 1 0 63970
Union (2002) 31 52 11 4 1 0 57503
 

Question 89. I am satisfied with my career in the Public Service.
Public Service of Canada 26 51 14 6 1 0 105895
Union 25 51 15 7 1 0 64012
Union (2002) 25 52 15 6 1 1 57478

 


Labour Management Relations

Top
 
  Strongly
Agree
(%)		Mostly
Agree
(%)		Mostly
Disagree
(%)		Strongly
Disagree
(%)		Don't
Know
(%)		Not
Applicable
(%)		 Total
Responses

Question 90. My immediate supervisor understands and respects the provisions of my collective agreement.
Public Service of Canada 33 44 7 3 8 5 105914
Union 35 47 7 3 8 1 63945
Union (2002) 35 46 7 3 7 2 57670
 

Question 91. Senior managers respect the provisions of my collective agreement.
Public Service of Canada 26 47 8 4 11 4 105826
Union 27 49 9 4 10 1 63903
Union (2002) 28 50 8 3 10 2 57583
 

Question 92. Senior management in my organization engages in meaningful consultation with my union on workplace issues.
Public Service of Canada 12 28 12 7 36 5 105746
Union 13 31 12 6 35 2 63848
Union (2002) 13 32 12 6 35 3 57536
 

Question 93. The relationship between my union and senior management in my organization is highly productive.
Public Service of Canada 7 22 15 8 42 6 105734
Union 8 25 16 8 41 2 63832
Union (2002) 8 25 16 7 41 3 57521
 

Question 94. The relationship between my union and Treasury Board of Canada Secretariate is highly productive.
Public Service of Canada 4 18 16 14 42 6 105601
Union 5 20 17 12 43 2 63735
Union (2002) 5 20 19 13 40 3 57433

 


General Information

Top
 
  Yes
(%)		No
(%)		 Total
Responses

Question 99. Are you planning to leave the Public Service within the next five years?
Public Service of Canada 30 70 105232
Union 30 70 63519
Union (2002) 28 72 57285
 
 
  Yes
(%)		No
(%)		Maybe
(%)		 Total
Responses

Question 100a. Within what time frame do you anticipate leaving the Public Service? The next year?
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one timeframe for their departure.
Public Service of Canada 23 44 32 14562
Union 25 43 32 8059
Union (2002) 25 43 32 7133
 

Question 100b. Within what time frame do you anticipate leaving the Public Service? 1 to 3 years?

* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one timeframe for their departure.
Public Service of Canada 45 15 40 17873
Union 46 15 39 10032
Union (2002) 43 17 40 8339
 

Question 100c. Within what time frame do you anticipate leaving the Public Service? 3 to 5 years?

* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one timeframe for their departure.
Public Service of Canada 52 7 41 19955
Union 52 7 41 11616
Union (2002) 51 7 42 9986
 
 
  Not at all important
(%)		Somewhat important
(%)		Very important
(%)		Not applicable
(%)		 Total
Responses

Question 101a. How important would each of the following reasons be for your departure from the Public Service? Retirement
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one reason for their departure.
Public Service of Canada 13 11 63 13 31037
Union 11 11 66 12 18376
Union (2002) 14 10 60 16 15255
 

Question 101b. How important would each of the following reasons be for your departure from the Public Service? Family obligations
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one reason for their departure.
Public Service of Canada 19 24 33 24 28631
Union 17 22 35 26 16740
Union (2002) 19 22 32 27 14316
 

Question 101c. How important would each of the following reasons be for your departure from the Public Service? Return to school
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one reason for their departure.
Public Service of Canada 33 13 7 47 28459
Union 30 13 7 50 16643
Union (2002) 29 16 10 45 14254
 

Question 101d. How important would each of the following reasons be for your departure from the Public Service? To pursue other employment opportunities
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one reason for their departure.
Public Service of Canada 18 22 32 28 28876
Union 19 21 29 32 16855
Union (2002) 17 21 34 28 14390
 

Question 101e. How important would each of the following reasons be for your departure from the Public Service? Health (burnout, disability, etc.)
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one reason for their departure.
Public Service of Canada 16 24 39 22 28888
Union 13 23 42 23 16890
Union (2002) 15 22 40 23 14427
 
 
  Not at all important
(%)		Somewhat important
(%)		Very important
(%)		Not applicable
(%)		 Total
Responses

Question 101f. How important would each of the following reasons be for your departure from the Public Service? To make better use of my training and skills
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one reason for their departure.
Public Service of Canada 20 19 32 29 28809
Union 19 19 30 33 16802
Union (2002) 18 20 33 29 14324
 

Question 101g. How important would each of the following reasons be for your departure from the Public Service? End of contract or term of employment
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one reason for their departure.
Public Service of Canada 18 3 8 71 28567
Union 16 3 10 72 16723
Union (2002) 16 5 15 64 14334
 

Question 101h. How important would each of the following reasons be for your departure from the Public Service? Workplace difficulties (conflict with management or colleagues, work environment, etc.)
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one reason for their departure.
Public Service of Canada 20 24 26 30 28830
Union 18 23 26 33 16850
Union (2002) 20 23 25 31 14357
 

Question 101i. How important would each of the following reasons be for your departure from the Public Service? Workforce Adjustment Program
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one reason for their departure.
Public Service of Canada 22 10 12 56 28396
Union 19 11 14 56 16608
Union (2002) 21 12 13 55 14164
 

Question 101j. How important would each of the following reasons be for your departure from the Public Service? Work unit transferred to private sector or other level of government
* Results reflect those who responded 'yes' to Q99. Respondents could identify more than one reason for their departure.
Public Service of Canada 21 10 13 56 28457
Union 18 11 15 56 16653
Union (2002) 20 11 15 54 14225
 
 
  Yes
(%)		No
(%)		Not applicable
(%)		 Total
Responses

Question 114. Are you provided with the accessibility tools and/or alternate media resources that are critical in the performance of your work?
Public Service of Canada 49 20 31 6369
Union 52 19 29 4199
Union (2002) 53 16 32 3270

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Public Service Alliance of Canada | 233, Gilmour Street, Ottawa, ONTARIO CANADA, K2P 0P1, Tel.: 1 888 604-7722 (PSAC) Local: 613-560-4200

Page updated: 22/01/08